The public sector's rapid migration to the eGov world for delivery of services and communication creates extensive performance and security issues for the network infrastructure. The mandate for delivery through an eGov environment demands a rapid deployment of the proper systems and structure within the confines of funding requirements.

Savantage Solutions has extensive experience maintaining a range of information resources for public sector organizations. We understand that the information these organizations handle daily is highly sensitive, and that government agencies have unique security requirements. We perform comprehensive system administration, security management and help desk services for information systems and network infrastructures.

Network Design, Management and Maintenance

Savantage Solutions assists your organization with a comprehensive range of services. Our people can design and implement the most effective network infrastructure for Local Area Networks, Wide Area Networks, Campus (Metropolitan) Area Networks, and Virtual Private Networks. As part of the design process, Savantage performs network capacity and utilization planning that minimizes down time, inefficient performance, and incorporates margins for anticipated growth.

Savantage can design a cable infrastructure for data and voice systems, either for an entire organization or a specific facility. Once the cable plan is approved, Savantage can completely execute the plan - from wiring the premise to installing wall jacks and patch panels, all in accordance with local building codes.

Savantage functions as a network administrator to properly maintain critical enterprise servers at all capacity levels. This administrative capability includes creating and maintaining user/group accounts, performing hardware and software updates, maintaining file system storage and resources, and performing regularly scheduled backups and archival of data repositories. Savantage also monitors the system to improve performance and takes appropriate corrective measures to resolve problems before they impact the organization's operations.

Security Services

As network systems become more complex and more distributed, the risk of network security being compromised has escalated dramatically. Savantage Solutions assesses networks for both internal and external vulnerabilities, and designs security solutions that reduce the risks those vulnerabilities pose. We also address firewall requirements, remote access risks, and website vulnerabilities, as well as Public Key Infrastructure (PKI) for using digital certificates or signatures, determining the risk of hacking, and testing within the business goals of an Internet environment. We manage the solution implementation to achieve the proper security level quickly and without major interruptions to an organization or inconvenience to the customers. Once the security tools have been implemented, Savantage monitors the system to ensure compliance with the new policies and confirm that the tools are functioning properly.

Savantage can analyze and identify the basic requirements needed to keep an organization operational after a business interruption like fire, extreme weather conditions, a system security breach, or any other major casualty. Our disaster recovery plans address facility, system, data and communication requirements. Savantage analyzes existing back-up policies to ensure the correct data is available and that the recovery process will function properly should the need arise.

Help Desk Services

Savantage can provide comprehensive Help Desk services for a wide range of information systems and networking infrastructures. These services include a central telephone and/or web-based hotline that provide a prompt response to user needs. Savantage can also create a support website containing Frequently Asked Questions, and online forms that allow end-users to submit Hardware and Software Problem Reports directly to the Help Desk.

Because our Help Desk services are flexible, they can be designed to fit the demands of your organization. For example, the Help Desk can be manned 24 hours a day, 7 days a week, or service hours can be based entirely on the needs of your operation. Our technicians can also be on call after business hours to provide immediate assistance in isolating and resolving problems.

©2002-2007 Savantage Solutions | Privacy Policy